Contact information

Contact Us - Podi Tales

Get in Touch with Our Team

At Podi Tales, we believe in building meaningful connections with our customers. Whether you have questions about our products, need assistance with your order, or want to share feedback, we're here to help. Your satisfaction is our priority, and we're committed to providing exceptional customer service.

Quick Contact Information

Customer Support Email: poditales@gmail.com
Phone: +91-8428363505
WhatsApp: +91-8428363505

Business Address:
495, KANNIMARAMMAN KOVIL STREET, TENKASI, Tenkasi Mpty, Tirunelveli , Tamil Nadu, 627811

Business Hours:
Monday to Saturday: 9:00 AM - 6:00 PM (IST)
Sunday: Closed
During Indian public holidays, our response times may be extended

Contact Form

Fill out the form below and we'll get back to you within 24 hours during business days

Name* (Required)
[Text Field]

Email Address* (Required)
[Email Field]

Phone Number (Optional)
[Phone Field]

Order Number (If applicable)
[Text Field]

Subject* (Required)
[Dropdown Menu:]

Product Inquiry
Order Status/Tracking
Shipping & Delivery
Payment Issues
Return/Exchange Request
Technical Support
Business Partnership
Feedback/Suggestions
Complaint
Other

Message* (Required)
[Large Text Area - Minimum 10 characters]

Priority Level
[Dropdown Menu:]

Low (General inquiry - Response within 48 hours)
Medium (Order-related issue - Response within 24 hours)
High (Urgent support needed - Response within 12 hours)

By submitting this form, you agree to our Privacy Policy and Terms of Service. We will only use your information to respond to your inquiry.

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Specialized Support Contacts

📦 Order & Shipping Support

Email: poditales@gmail.com
Phone: +91-8428363505
WhatsApp: Message us directly for order tracking
Best For: Order status, delivery updates, shipping issues, address changes

💳 Payment & Billing Support

Email: poditales@gmail.com
Best For: Payment failures, refund status, billing inquiries, Razorpay payment issues
Note: All payment processing is handled securely through Razorpay

🔄 Returns & Exchanges

Email: poditales@gmail.com
Best For: Return requests, exchange processes, refund queries
Important: Please refer to our Cancellation & Refund Policy before initiating returns

🤝 Business Partnerships

Email: poditales@gmail.com
Best For: Wholesale inquiries, collaboration opportunities, supplier partnerships

⚖️ Legal & Compliance

Email: poditales@gmail.com
Phone: +91-8428363505
Address: 495, KANNIMARAMMAN KOVIL STREET, TENKASI, Tenkasi Mpty, Tirunelveli , Tamil Nadu, 627811

Frequently Asked Questions (FAQs)

Order & Shipping

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking link via email and SMS. You can also track orders using your order number on our website.

Q: What are your delivery timeframes?
A: Standard shipping takes 5-7 business days, Express shipping 2-4 days, and Priority shipping 1-2 days for metro cities.

Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available for orders up to ₹10,000 with an additional ₹50 handling fee.

Returns & Refunds

Q: What is your return policy?
A: We maintain a strict no-refund policy. However, we do accept returns for defective products or merchant errors. Please read our complete Cancellation & Refund Policy.

Q: Can I exchange my order?
A: Limited exchanges may be available for size/color variations of the same product, subject to availability and our exchange policy terms.

Payment & Security

Q: Is it safe to make payments on your website?
A: Absolutely! All payments are processed through Razorpay's secure gateway with 256-bit SSL encryption.

Q: Which payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and popular digital wallets through Razorpay.

Technical Support

Q: I'm having trouble placing an order. What should I do?
A: Clear your browser cache, try a different browser, or contact our technical support team for assistance.

Online Presence

Website: www.poditales.com
Follow Us:

Instagram: [@poditales]
Facebook: [PodiTales]

Customer Feedback & Reviews

We value your feedback! Share your experience with us:

Feedback Email: poditales@gmail.com

Response Time Commitments

We're committed to providing timely responses:

Contact Method	Response Time
Email (General)	Within 24 hours
Email (Urgent/Order Issues)	Within 12 hours
Phone	Immediate during business hours
WhatsApp	Within 2-4 hours during business hours
Contact Form	Within 24 hours

Response times may be longer during peak seasons, holidays, or high-volume periods

Grievance Redressal Process

As per Consumer Protection (E-Commerce) Rules, 2020, we have established a formal grievance redressal mechanism:

Step 1: Initial Contact

Contact our customer support team through any of the above channels.

Step 2: Grievance Officer

If unsatisfied with the initial response, escalate to our Grievance Officer:

Email: poditales@gmail.com
Phone: +91-8428363505

Step 3: Resolution Timeline

Acknowledgment: Within 48 hours
Resolution: Within 30 days from receipt of complaint

Step 4: External Redressal

For unresolved issues, you may contact:

National Consumer Helpline: 1915
Consumer Online Resource and Empowerment (CORE): consumerhelpline.gov.in
Local Consumer Protection Authority

Legal Compliance Information

Company Registration Details:

Legal Name: Arka Fooods
Registration Number: 12425026000110
GST Number: 33ACHFA9844K1Z1
Business Address: 495, KANNIMARAMMAN KOVIL STREET, TENKASI, Tenkasi Mpty, Tirunelveli , Tamil Nadu, 627811
Privacy Concerns: poditales@gmail.com

Compliance with:

Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Information Technology Act, 2000
GST Laws and Regulations

Emergency Contact Protocol

For Urgent Matters:

Payment Failures During Checkout: Call immediately at +91-[Emergency Number]
Account Security Concerns: Email poditales@gmail.com
Website Technical Issues: Report via email to poditales@gmail.com

International Customers

For International Inquiries:

Email: poditales@gmail.com
Available: Monday to Friday, 10:00 AM - 5:00 PM IST

Note: International shipping policies and customs information are available in our Shipping Policy.

Quality Assurance

Your feedback helps us improve! Contact our Quality Team:

Email: poditales@gmail.com
Best For: Product quality concerns, improvement suggestions, supplier feedback

Last Updated: August 28, 2025

Important Notice: This contact information is subject to change. Please check our website regularly for the most current contact details. We reserve the right to modify our contact procedures and response times as needed to better serve our customers.