Terms of service

erms and Conditions - Podi Tales

Last Updated: August 28, 2025

Welcome to Podi Tales ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our Shopify-powered e-commerce website and services. By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent

  • You have the legal capacity to enter into this binding agreement

  • You accept these Terms in their entirety

  • You agree to comply with all applicable laws and regulations

If you do not agree to these Terms, you must not use our website or services.

2. About Our Services

Company Information:

  • Business Name: Podi Tales

  • Platform: Shopify-powered e-commerce store

  • Payment Processing: Razorpay (secure payment gateway)

  • Jurisdiction: India

We sell [insert your product category] through our online platform. All products are subject to availability and may be discontinued without notice.

3. User Account and Registration

Account Creation:

  • You may need to create an account to access certain features

  • You must provide accurate, complete, and current information

  • You are responsible for maintaining the confidentiality of your account credentials

  • You must notify us immediately of any unauthorized use of your account

Account Security:

  • Choose a strong, unique password

  • Do not share your login credentials with others

  • We are not liable for losses resulting from unauthorized account access due to your negligence

4. Product Information and Pricing

Product Descriptions:

  • We strive to provide accurate product descriptions, images, and specifications

  • Colors displayed may vary depending on your device screen

  • Product availability is subject to change without notice

  • We reserve the right to correct pricing errors

Pricing:

  • All prices are displayed in Indian Rupees (INR) unless otherwise stated

  • Prices include applicable taxes and GST as per Indian law

  • Shipping charges, if any, are calculated separately

  • We reserve the right to change prices without prior notice

5. Orders and Payment

Order Process:

  • Orders are subject to acceptance and availability

  • We reserve the right to refuse or cancel any order

  • Payment must be made in full before order processing

  • Order confirmation does not guarantee acceptance

Payment Terms:

  • Payments are processed through Razorpay, our secure payment partner

  • We accept credit cards, debit cards, UPI, net banking, and digital wallets

  • Payment processing is governed by Razorpay's Terms and Conditions

  • All transactions are secured with industry-standard encryption

Order Cancellation:

  • Orders can be cancelled within 2 hours of placement for full refund

  • After 2 hours, orders cannot be cancelled as they enter fulfillment

  • Refer to our separate Cancellation & Refund Policy for detailed terms

6. Shipping and Delivery

Shipping:

  • Delivery times are estimates and not guaranteed

  • Risk of loss passes to you upon delivery to the carrier

  • We are not responsible for shipping delays caused by carriers or circumstances beyond our control

  • Shipping addresses must be accurate and complete

Delivery:

  • You must be available to receive deliveries

  • If delivery fails due to incorrect address or unavailability, additional charges may apply

  • Delivery confirmation constitutes proof of delivery

7. Returns, Refunds, and Exchanges

All returns, refunds, and exchanges are governed by our separate Cancellation & Refund Policy. Key points include:

  • No refund policy for change of mind or personal preferences

  • Limited exceptions for defective products or merchant errors

  • All refunds processed through Razorpay within 5-7 working days

  • Store credit options available at our discretion

8. Intellectual Property Rights

Our Rights:

  • All content, designs, logos, trademarks, and copyrights on this website belong to Podi Tales

  • You may not reproduce, distribute, or create derivative works without permission

  • Product images and descriptions are protected by intellectual property laws

Your Content:

  • Reviews, comments, and feedback become our property upon submission

  • You grant us a perpetual, royalty-free license to use your submitted content

  • You warrant that your content does not infringe on third-party rights

9. User Conduct and Prohibited Activities

You agree NOT to:

  • Use our website for any unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Upload malicious code, viruses, or harmful content

  • Engage in fraudulent activities or payment disputes

  • Violate any applicable laws or regulations

  • Interfere with other users' experience

  • Engage in activities related to cryptocurrency, virtual currency, or NFTs

10. Privacy and Data Protection

Data Collection:

  • Our Privacy Policy governs data collection and usage

  • We comply with Indian Information Technology Act, 2000

  • Personal data is processed in accordance with applicable Indian laws

  • We use secure methods to protect your information

Cookies:

  • Our website uses cookies to enhance user experience

  • By using our site, you consent to cookie usage as described in our Privacy Policy

11. GST and Tax Compliance

Indian Tax Laws:

  • All prices include applicable GST as per Indian GST laws

  • GST registration details are available upon request

  • Tax invoices will be provided for all transactions

  • We comply with all Indian tax reporting requirements

12. Limitation of Liability

Our Liability is Limited:

  • We provide services "as is" without warranties

  • We are not liable for indirect, incidental, or consequential damages

  • Our maximum liability is limited to the amount you paid for the specific product/service

  • We are not responsible for losses due to third-party actions (including payment processors, shipping carriers)

Force Majeure:

  • We are not liable for delays or failures due to circumstances beyond our control

  • This includes natural disasters, government actions, pandemics, or technical failures

13. Indemnification

You agree to indemnify and hold Podi Tales harmless from any claims, damages, or expenses arising from:

  • Your use of our website or services

  • Your violation of these Terms

  • Your violation of any third-party rights

  • Your breach of applicable laws

14. Dispute Resolution and Governing Law

Governing Law:

  • These Terms are governed by Indian law

  • All disputes are subject to the jurisdiction of courts in [Your City, State]

Dispute Resolution:

  • We encourage resolving disputes through direct communication

  • Contact us at [support email] for any concerns

  • Legal proceedings must be initiated within one year of the dispute arising

15. Third-Party Services

Razorpay Integration:

  • Payment processing is handled by Razorpay

  • Razorpay's terms and conditions apply to all payment transactions

  • We are not responsible for Razorpay service interruptions or issues

Shopify Platform:

  • Our website operates on Shopify's platform

  • Shopify's acceptable use policies apply

  • We are not responsible for Shopify platform downtime or technical issues

16. Modifications to Terms

Right to Modify:

  • We reserve the right to update these Terms at any time

  • Changes become effective immediately upon posting

  • Continued use after changes constitutes acceptance of new Terms

  • Material changes will be communicated via email or website notification

17. Termination

Termination Rights:

  • We may terminate your access for violations of these Terms

  • You may terminate your account by contacting customer support

  • Termination does not affect completed transactions or ongoing obligations

  • Provisions regarding liability, indemnification, and dispute resolution survive termination

18. Consumer Protection Compliance

Indian Consumer Laws:

  • These Terms comply with Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020 apply

  • You retain all statutory rights under Indian consumer protection laws

  • This agreement does not limit your legal rights as a consumer

Grievance Redressal:

  • Contact our customer support for complaint resolution

  • Escalation procedures are available if initial resolution is unsatisfactory

  • Consumer forums remain available for legal redressal

19. Accessibility and Technical Requirements

Website Usage:

  • Supported browsers and devices are recommended for optimal experience

  • We strive to maintain website accessibility

  • Technical support is available during business hours

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

21. Entire Agreement

These Terms, along with our Privacy Policy and Cancellation & Refund Policy, constitute the entire agreement between you and Podi Tales regarding the use of our services.

22. Contact Information

For questions about these Terms or our services:

Podi Tales Customer Support

  • Email: poditales@gmail.com

  • Phone: +91-8428363505

  • Address: 495, KANNIMARAMMAN KOVIL STREET, TENKASI, Tenkasi Mpty, Tirunelveli , Tamil Nadu, 627811

  • Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms are effective as of the date last updated and remain in effect until modified or terminated.